Watsco – Business Description

Watsco is an independent distributor of air conditioning, heating, and refrigeration equipment, and related parts and supplies (HVAC/R) in the United States. The company distributes its products through a network of 1,300 distributors in the US. The company serves over 40,000 contractor customers from 434 locations in 34 states in the US and Puerto Rico.

The company offers: equipment, including residential central air conditioners ranging from 1-1/2 to 5 tons; light commercial air conditioners ranging up to 20 tons; gas, electric and oil furnaces ranging from 50,000 to 150,000 BTUs (British thermal units); commercial air conditioning and heating equipment and systems ranging from 5 to 25 tons; other specialized equipment; and other ancillary supplies. It also offers a number of related parts and supplies. Watsco sells these products to contractors. These products are basically used in installing or repairing a central air conditioner, furnace or refrigeration system.

Residential central air conditioning and heating equipment is sold to both the replacement and the homebuilding markets.Watsco also sells products to the refrigeration market. Such products include condensing units, compressors, evaporators, valves, refrigerant, walk-in coolers and ice machines for industrial and commercial applications. The company distributes products manufactured by Copeland Compressor Corporation, EI Du Pont De Nemours and Company, Heatcraft Refrigeration Products Company, Tecumseh Products Company and The Manitowoc Company.

Watsco carries approximately 50,000 SKUs of HVAC/R equipment, parts and supplies for residential and light commercial applications and continue to expand its offering of energy-efficient air conditioning systems and accessories.

The company offers internet and e-Commerce services. Sites such as Comfortsupply.com, Homans.com and ACDoctor.com offers licensed contractor’s connectivity 24 hours a day, search for the desired products, verify inventory availability, obtain pricing, place orders, check order status, schedule pickup or delivery times and make payments. These online services offer maximum convenience to contractors as they are available in all of Watsco’s major markets.

In addition to technical support at the point of sale, a variety of training programs are offered to enhance contractor technical and business skills. Other competitive services include, providing contractor credit, parts expertise, warranty service and support.